1.1 About Us

These terms and conditions ("**Terms**") govern your use of our website and purchase of products from Anastasia Young, a sole trader business registered in the UK.

1.2 Acceptance of Terms

By accessing and using our website, and by placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or purchase from us.

1.3 Legal Status

These Terms constitute a legally binding agreement between you (the customer) and us (the seller). We reserve the right to amend these Terms at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised Terms.

1.4 Entire Agreement

These Terms, together with our Privacy Policy and any other policies published on our website, constitute the entire agreement between us regarding your purchase and use of our website. They supersede all prior negotiations, understandings, and agreements.

2.1 Eligibility

By using our website, you confirm that you are:

• At least 18 years old (or the age of majority in your jurisdiction)

• Legally capable of entering into binding contracts

• Acting for yourself and not on behalf of a third party (unless you have legal authority to do so)

3.1 Accuracy of Information

We aim to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions, photographs, pricing, or other information on our website is completely accurate, error-free, or up-to-date.

3.2 Product Images

Product images are for illustrative purposes only. Colours, sizes, and appearances may vary slightly due to:

• Variations in lighting and screen display settings

• Natural variations in materials (particularly for handmade jewellery)

• Manufacturing tolerances for tools and products

3.3 Stock Availability

We endeavour to keep product stock information current, but we do not guarantee availability. If a product ordered is no longer in stock, we will contact you within 2 business days to:

• Offer an alternative product, or

• Provide a full refund

3.4 Product Suitability

We do not represent that products are suitable for any particular purpose or use. It is your responsibility to ensure products meet your needs. If you have specific questions about product suitability, please contact us before purchasing.

3.5 Third-Party Information

Links to third-party websites (publisher information, tool reviews, etc.) are provided for convenience only. We are not responsible for the content of external sites and do not endorse them.

4.1 Price Information

• Product prices are displayed in British pounds (£) and are correct at the time of publication

• Prices may change without notice

• The price you will pay is the price shown at the point of checkout

• Prices include VAT where applicable

4.2 Delivery Charges

Delivery charges are calculated based on:

• Destination (UK or international)

• Weight and size of items

• Selected delivery method

Delivery charges are clearly displayed before you proceed to payment.

4.3 Payment Methods

We accept the following payment methods:

• Debit cards (Visa, Mastercard, etc.)

• Credit cards (Visa, Mastercard, etc.)

• PayPal

• Other methods as displayed at checkout

4.4 Payment Processing

• Payment is processed securely by Squarespace payments or PayPal

• We do not store full card details on our servers

• You are responsible for providing accurate payment information

• Payment is collected when you complete your order

4.5 Payment Security

• Our website uses SSL/TLS encryption to protect your payment details

• Do not share your payment information via email or phone

• Report any unauthorized charges to us immediately

4.6 Declined Payments

If your payment is declined:

• We will attempt to contact you to resolve the issue

• Your order will not be processed until payment is successful

• Repeated failed payments may result in cancellation of your order

4.7 Price Errors

If we advertise a product at an incorrect price due to a technical error or mistake, we are not obligated to sell the product at that price. We will notify you and offer to:

• Sell at the correct price, or

• Cancel your order and provide a full refund

5.1 How to Place an Order

Orders are placed online through our website by:

1. Selecting products and adding them to your shopping cart

2. Entering your delivery and billing information

3. Reviewing your order

4. Proceeding to payment

5. Completing payment

5.2 Order Acceptance

Your order is an offer to purchase products from us. We accept your offer when:

• We send you an order confirmation email (within 24 hours of submission)

If we cannot fulfil your order, we will contact you and provide a full refund within 14 days.

5.3 Order Confirmation

Your order confirmation email will contain:

• Your order number

• List of products ordered

• Total price including VAT and delivery

• Delivery address

• Expected delivery timeframe

Please check the order confirmation carefully. Errors should be reported immediately.

5.4 Cooling-Off / Right to Cancel

As a consumer, you have the right to cancel your order within 14 calendar days of receiving it, without providing a reason (the "cooling-off period"). See Section 6 for cancellation procedures.

6.1 Delivery Options

We offer the following delivery options:

• Standard Delivery (Royal Mail / Second Class): 3-5 working days

• Next Working Day Delivery: Available in selected areas

• International Delivery: Not currently available

6.2 Delivery Address

• You must provide a valid delivery address in the UK

• We are not responsible for delivery failures due to incorrect address information

• Delivery to PO Box addresses may incur additional charges or may not be available

6.3 Delivery Risk

• Products remain at our risk until delivery

• Once delivered to the address provided, the product is at your risk

• If delivery fails, we will attempt redelivery at no extra charge

• For undeliverable items, we may offer a refund minus return postage costs

6.4 Delivery Timeframes

Delivery timeframes are estimates and are not guaranteed. We are not liable for:

• Late deliveries caused by courier or postal service delays

• Delays due to weather, natural disasters, or circumstances beyond our control

• Delays in international delivery due to customs clearance

6.5 Tracking

Where available, we will provide a tracking number so you can monitor your delivery.

6.6 Signature on Delivery

Certain items (high-value jewellery, etc.) may require a signature on delivery. You are responsible for being available to receive the package.

6.7 Lost or Damaged in Transit

• If your package is lost or damaged during delivery, contact us immediately with proof (photographs, carrier reports)

• We will work with the courier to investigate and resolve the issue

• If unresolved, we may offer a refund or replacement at our discretion

7.1 Cancellation Right (Cooling-Off Period)

You have the right to cancel your order within 14 calendar days of receiving it, for any reason, without penalty. This is your "cooling-off period."

To cancel:

• Email us: [your email] with your order number and reason (optional)

• Post: Send written notice to [your address]

• Include "Cancellation Request" in your subject line

7.2 After Cancellation

Once we receive your cancellation notice, we will:

• Confirm cancellation by email

• Provide a prepaid return label (where reasonable)

• Issue a refund within 14 days of receiving the returned item

7.3 Returns Process

To return an item:

1. Contact us with your order number and cancellation request

2. Pack the item securely in its original packaging (if possible)

3. Include a returns note with your order number

4. Use the return label provided (or arrange return as instructed)

5. Keep proof of return (receipt or tracking number)

7.4 Refund Processing

• Refunds are issued to your original payment method

• Refunds are processed within 14 days of us receiving the returned item

• Delivery costs are non-refundable unless the return is due to our error or a faulty item

7.5 Faulty or Defective Items

If you receive a faulty, damaged, or defective item:

• Contact us immediately with photographs and description

• We will assess the fault and offer:

  • A replacement product (at no additional cost), or

  • A full refund including return postage

• Do not return faulty items unless instructed

7.6 Items Not Returned in Saleable Condition

If a returned item is damaged, soiled, or significantly altered (beyond normal inspection):

• We may deduct reasonable costs from your refund

• We will notify you of any deduction before issuing the refund

7.7 Unwanted Purchases

• If you no longer want an item, you can return it within 14 days of receipt

• The item must be unused, in its original packaging, and in saleable condition

• Delivery costs are non-refundable for unwanted items

7.8 Exceptions to Returns

The following items cannot be returned or refunded (except if faulty):

• Items that have been used or damaged through misuse

• Items without their original packaging or labels removed

• Books with damaged spines, written notes, or highlighting

• Items that do not meet the description provided at purchase

• Hygiene-sensitive items such as earrings (unless sealed packaging is unopened)

8.1 Statutory Rights

All products sold are subject to the Consumer Rights Act 2015, which provides that goods must be:

• Of satisfactory quality (safe, durable, fit for purpose)

• As described in our product listings

• Fit for purpose (including any specific purpose you communicated)

These rights cannot be excluded. If a product breaches these terms, you may request:

• Repair or replacement at no cost, or

• A refund (within 30 days of purchase)

8.2 Manufacturer's Warranties

• Tools: Some tools may include manufacturer warranties. Details will be provided at the point of sale

• Books: No warranty (books are consumed goods)

• Jewellery: Items are provided as-is unless otherwise stated

8.3 Our Warranty Disclaimer

Beyond statutory consumer rights, we provide no other warranties, express or implied, including:

• Fitness for a particular purpose

• Merchantability

• Non-infringement of third-party rights

9.1 Ownership of Website Content

All content on our website—including text, images, graphics, logos, product photography, and design—is the property of [Your Business Name] or our content providers and is protected by copyright law.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to view and use the website for personal, non-commercial purposes only.

9.3 Prohibited Uses

You may not:

• Copy, download, or reproduce website content without permission

• Modify or adapt content

• Remove copyright or trademark notices

• Use content for commercial purposes

• Resell or distribute content

• Create derivative works

9.4 Third-Party Intellectual Property

Product descriptions, images, and information may be provided by publishers, manufacturers, or third parties. We respect all intellectual property rights and do not claim ownership of third-party content.

9.5 Your Content

If you submit reviews, comments, or feedback on our website:

• You grant us a non-exclusive, royalty-free license to use your content

• We may publish, edit, or remove your content at our discretion

• You warrant that your content does not infringe third-party rights

10.1 Exclusion of Liability

To the maximum extent permitted by law, we are not liable for:

Direct and Indirect Loss

• Direct loss or damage arising from your use of the website or products

• Indirect loss (loss of profit, revenue, data, business opportunity)

• Consequential or incidental damages

• Loss of use or enjoyment

Product-Related Liability

• Injuries or damage caused by product use or misuse

• Allergic reactions or health issues related to product materials

• Damage to property caused by products

Website and Service

• Website downtime, errors, or interruptions

• Loss of data or information

• Viruses, malware, or unauthorised access

• Third-party interference

10.2 Exceptions

The above exclusions do not apply to:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory consumer rights (Consumer Rights Act 2015)

• Liability that cannot legally be excluded

10.3 Liability Cap

Our total liability to you for all claims arising from these Terms or your purchase is limited to the total amount you paid for the product(s) (or £100, whichever is lower), except where liability cannot be limited by law.

11.1 Making a Complaint

If you are unhappy with a product or our service:

1. Contact us within 30 days of the issue arising:

   • Email: [mail-at-anastasiayoung dot co dot uk]

2. Provide details:

   • Order number

   • Description of the issue

   • Photographs (if applicable)

   • Desired resolution

3. Our response: We aim to respond within 10 business days

11.2 Dispute Resolution

If we cannot resolve your complaint:

• We may offer alternative solutions (partial refund, replacement, discount)

• You retain the right to pursue a claim through the courts

• Small claims can be pursued in the Small Claims Court (up to £10,000)

11.3 Alternative Dispute Resolution

For disputes under £10,000, you may consider:

• Ombudsman Services: www.ombudsman.org.uk

• Citizens Advice Consumer Service: www.adviceguide.org.uk

• Trading Standards: Your local trading standards office

We are not currently members of an Alternative Dispute Resolution (ADR) scheme, but we are happy to discuss resolution options with you.

Your use of our website and any personal data you provide are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website and purchasing from us, you consent to the collection and processing of your personal data as described in our Privacy Policy. Please review the Privacy Policy for full details.

13.1 Permitted Use

You may use our website for lawful, personal purposes only, including:

• Browsing products

• Placing orders

• Creating an account

• Providing feedback

13.2 Prohibited Conduct

You agree not to:

• Use the website for illegal or fraudulent purposes

• Attempt to gain unauthorised access to our systems

• Disrupt or interfere with website functionality

• Transmit viruses, malware, or harmful code

• Scrape, crawl, or automate data collection (except standard search engine indexing)

• Post abusive, defamatory, or offensive content

• Harass or threaten other users or staff

• Resell products purchased from us without permission

• Use the website for commercial purposes (unless authorised)

13.3 Suspension of Access

We reserve the right to immediately suspend or terminate your access if you breach these prohibitions, without notice or refund.

14.1 Website Availability

We aim to keep our website available 24/7, but we do not guarantee uninterrupted or error-free access. Our website may be temporarily unavailable due to:

• Scheduled maintenance and updates (we will attempt to schedule these outside peak trading hours)

• Emergency repairs and security patches

• Circumstances beyond our control (such as server failures, internet outages, or cybersecurity incidents)

We will make reasonable efforts to notify you in advance of planned maintenance via email or a notice on our website. However, emergency maintenance may occur without prior notice.

14.2 Limitation of Liability for Unavailability

We will not be liable for any loss, damage, or inconvenience caused by temporary unavailability of our website, including:

• Lost sales or orders

• Lost data or files

• Business interruption

• Reputational damage

If your order cannot be completed due to a website outage, we will either:

• Retry your order automatically once the website is restored, or

• Contact you to reschedule or cancel your order

14.3 Your Responsibilities

You are responsible for maintaining your own backup copies of any data you provide to us. We recommend not relying solely on our website for storing important information.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

You and we both agree that any dispute, claim, or controversy arising out of or relating to these Terms, our website, or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you are resident.

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our website and the purchase of products. These Terms supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between you and us.

If any part of these Terms has been waived or modified by us in the past, this does not mean we waive or modify that term for future transactions.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and removed from these Terms. The remaining provisions shall continue to apply in full force and effect.

If a provision is found to be unenforceable, the court may modify it to the minimum extent necessary to make it enforceable, and you and we agree to comply with the modified provision.

If you have any questions, complaints, or concerns regarding these Terms and Conditions, our website, your order, or our products, please contact us

Email: mail-at_anastasiayoung dot co dot uk

Business Hours: Monday–Friday, 9am–5pm GMT/BST

We will respond to your enquiries within 10 business days of receipt.

You can also contact the Information Commissioner's Office (ICO) if you have concerns about how we handle your data: www.ico.org.uk

We may update these Terms and Conditions from time to time to reflect changes in our business, legal requirements, or technological developments.

• When we update these Terms — We will notify you by posting the updated Terms on our website with a new "Last Updated" date at the top of the document.

• If you do not agree — If you do not agree with the updated Terms, you must stop using our website. Your continued use of our website following the posting of updated Terms constitutes your acceptance of the new Terms.

• When changes take effect — Changes to these Terms will take effect immediately upon posting unless otherwise stated. We recommend you review these Terms regularly to stay informed of any updates.

• Material changes — For material changes that negatively affect your rights, we will endeavour to notify you by email at least 14 days before the changes take effect.